Refund Policy

We keep billing simple and low-risk: try it before you pay, and cancel in one click whenever you want. This page explains what a payment does and doesn’t get refunded.

Preview before you pay

Research and campaign previews are free and need no card. You only start paying when you launch a campaign, so you can see your target accounts and first messages before spending anything.

Cancel anytime

You can cancel your subscription at any time from the billing portal (Settings → Billing). Cancelling stops the next charge. You keep access until the end of the period you’ve already paid for, and your research, contacts, and messages stay saved for when you come back.

Refunds on paid periods

Payments for the current billing period are non-refundable. When you cancel, we don’t charge you again, but we don’t refund the period already in progress — you simply keep access until it ends. We don’t automatically refund for periods where you didn’t use the service, so cancel before renewal if you don’t want the next period.

Sending domains

Sending domains are billed separately at the registrar’s cost, not as part of your plan. Once a domain is registered it is final and cannot be refunded — the registry charges for the registration immediately.

Business customers

Messaging.Quest is a business-to-business service sold to businesses, so the statutory 14-day consumer right of withdrawal for distance contracts does not apply. If you believe you are buying as a consumer and that right applies to you, contact us and we’ll sort it out.

Billing problems

If you were charged in error, charged twice, or something looks wrong, email us within 30 days and we’ll investigate and correct genuine billing mistakes promptly. Nothing in this policy limits rights you have under applicable law.

How to cancel or ask for help

Cancel anytime in Settings → Billing, or email hello@messaging.quest and we’ll help. See also our Terms of Service.